airindia.com
AirIndia.com is Air India’s official website for booking flights, managing trips, checking travel rules, and getting help.
What can you do on AirIndia.com?
The home page lets you search for one-way, return, and multi-city flights.
You can compare available fares, choose a cabin, enter passenger details, add services, and pay online.
The site also covers hotels, cars, group bookings, corporate travel, gift cards, special deals, and cargo services (Air India homepage).
Its strongest feature is that it supports the whole trip, not only the first ticket sale.
The Manage area includes online check-in, flight status, seat selection, upgrades, refunds, baggage tracking, travel certificates, and help after a flight change (Manage tools).
This makes the website useful before booking, during travel, and after the journey ends.
How do you manage an existing booking?
Open Manage Booking and enter the booking reference with the passenger’s last name.
You can then view the itinerary, change travel details, choose a seat, update preferences, or modify an eligible flight (Manage Booking).
The changes you can make depend on the fare rules attached to your ticket.
Some low fares may charge a change fee, while flexible fares can offer better terms.
Always read the final fare conditions before paying because a cheap ticket can become costly when plans change.
Tickets bought from a travel agent may also need to be changed or refunded through that agent.
Air India says online refund requests are mainly handled through Manage Booking, while tickets issued by outside sellers must usually go back to the original seller (Refund guidance).
Can you check in and get a boarding pass online?
AirIndia.com provides web check-in for eligible domestic and international flights (Web check-in).
You normally retrieve the trip, confirm passenger information, select an available seat, and download the boarding pass.
Some travellers must still visit an airport counter because document checks, visa rules, special services, or airport limits can block a fully digital check-in.
Keep your passport, visa, booking reference, and other travel papers ready before starting.
You should also check the live flight status again on the day of departure because a saved boarding pass does not prove that the schedule is unchanged.
How can you check your baggage allowance?
The baggage section explains cabin bags, checked bags, extra bags, restricted items, and special equipment (Baggage guidelines).
The exact allowance can change with the route, cabin, fare family, loyalty level, and operating airline.
The most reliable option is the baggage calculator, which uses your booking reference and last name to find the allowance for your own trip (Baggage calculator).
Air India states that its general checked-bag rules apply to Air India-operated flights and may not cover Air India Express or codeshare flights (Checked baggage rules).
This detail matters because a journey sold on AirIndia.com can include a flight run by another airline.
Check batteries, liquids, sharp objects, medicines, sports gear, and large musical instruments before leaving home.
What help is available when something goes wrong?
The Contact section covers bookings, baggage, check-in, refunds, flight status, medical help, pet travel, and other common needs (Air India support).
The customer support portal lets you submit a question, share feedback, raise a concern, and follow an existing case (Support portal).
Air India says it does not currently provide one general email address for all customer service issues, so the portal is the main written route.
Save your case number because you may need it if the matter must be raised with a senior support officer.
The passenger-rights page also explains complaint paths and links travel problems to rules for India and other regions (Passenger rights).
Is AirIndia.com safe to use?
The official domain is airindia.com, so check the address carefully before entering a passport number, card number, password, or booking code.
Avoid payment links from unknown messages, copied advertisements, or domains with added words and spelling changes.
Air India says it collects information needed for bookings, identity checks, check-in, refunds, loyalty accounts, support, and legal duties (Privacy notice).
The company may also share needed data with partner airlines and service providers when they help operate the trip.
Use a private device, create a strong password, sign out on shared computers, and never post your boarding pass or booking reference online.
What is the best way to use the website?
Start by setting the correct country or region because language, currency, payment methods, fares, and local rules can differ.
Compare the total fare, then read the change, cancellation, seat, meal, and baggage terms before paying.
After booking, save the confirmation, open Manage Booking, check the operating airline, and confirm every passenger name against the travel document.
A few days before departure, review visa rules and baggage limits, then use online check-in when it opens.
On travel day, treat AirIndia.com as a live trip dashboard for flight status, check-in, baggage help, and support rather than as a site you use only once.