viajemos.com

February 12, 2026

What Viajemos.com is and what it actually sells

Viajemos.com is an online booking platform focused mainly on car rentals and hotels. The site positions itself as a price-comparison style service that helps you find “cheap” rates and book prepaid reservations across many destinations. You’ll see it localized for different markets (for example, “Viajemos Colombia” and “Viajemos Puerto Rico”), but the core offering looks consistent: search, compare, and reserve travel products online.

The car rental side is the headline product. Viajemos says it can book rentals across tens of thousands of locations, and it highlights coverage across the Americas (with country callouts like the United States, Mexico, Puerto Rico, Brazil, Argentina, and more).

On the hotel side, the homepage messaging emphasizes popular hotels and “best prices,” positioned like a straightforward hotel booking path (search destination, pick dates, book).

How booking through Viajemos.com typically works

The flow is what you’d expect from an online travel booking site:

Search for a car rental or hotel based on destination and dates.
Compare options (different rental agencies, vehicle categories, hotel properties).
Book online, often as a prepaid reservation, then use the voucher/confirmation during pickup (for cars) or check-in (for hotels).

For car rentals specifically, a theme across the site is “reserve online, then comply with the rental company’s counter rules.” That matters because the counter experience (deposit holds, required documents, age rules, extra coverages) is where surprises usually happen if you didn’t read the details. Viajemos’ own terms also underline that suppliers impose their own conditions, and you’re agreeing to follow them when you book.

Car rental requirements you should expect at pickup

Viajemos’ cancellation-policy page (and various location pages) spells out a pretty strict baseline set of requirements for the main driver. The exact list can vary by destination and supplier, but common requirements called out include:

A credit card with enough available credit for the deposit/guarantee, and typically in the reservation holder’s name.
A physical driver’s license (not digital), often with an issuance/expedition date older than one year and an expiration date shown.
Age rules: the cancellation-policy page lists the main driver as at least 25 years old in its stated requirements section (again: supplier rules can differ).
In some cases, passport and roundtrip flight/cruise tickets are referenced as requirements.

This is the part people skip and then regret. If you book from abroad, or you show up with a debit card, or your credit card isn’t in your name, you can end up unable to pick up the car. When that happens, you’re no longer dealing with “I found a good price,” you’re dealing with “do I lose the prepaid amount.” So treat the requirements like a checklist you confirm before you click pay.

Cancellation and refund rules: where most disputes start

Viajemos publishes cancellation policies and makes a big point that the policy is based on the destination’s local date and time. That’s not a minor footnote. If you’re canceling close to pickup time and you’re in a different time zone, you can easily miscalculate your cutoff.

What’s also important: the policy appears to vary by supplier/program. For example, the cancellation-policy page shows a “NATIONAL” section that allows free cancellation up to one hour before pickup, but applies a 100% penalty if you cancel within 60 minutes of pickup, after pickup time, or if you don’t use the reservation / don’t meet requirements.

On that same page, a “PAYLESS” section shows a different approach: free cancellation before pickup time, but a 25% penalty if you cancel after pickup time or fail requirements at the counter.

Two takeaways from that:

You can’t assume one universal rule across all bookings.
If you’re the type of traveler whose plans change a lot, you need to read the supplier-specific policy before booking, not after.

Viajemos also provides a “Cancel My Reservation” page that routes you through entering your reservation number and email, plus WhatsApp/phone help options.

Reputation signals and what reviews suggest

Viajemos.com has a large number of Trustpilot reviews, and the Trustpilot profile shows tens of thousands of customer reviews overall. Skimming recent entries, you see a mix: plenty of positive comments about customer service and smooth booking, and also complaints—especially around refunds and post-cancellation outcomes.

That pattern is normal in travel bookings, but it points to a practical way to reduce risk:

Save every confirmation email and voucher.
Screenshot the total price and what’s included (insurance, taxes, fees) at booking time.
Re-check the rental requirements and cancellation terms for your exact supplier and destination.
If you need to cancel, do it early, and use the destination’s local time as the reference.

Also, separate “Viajemos.com” (the booking platform) from the actual supplier (rental company/hotel). Viajemos’ terms are explicit that additional supplier terms apply. So if something goes wrong, the fix might require coordination between platform and supplier, and the timeline can be slower than people expect.

Practical tips to use Viajemos.com with fewer surprises

If you’re going to book through viajemos.com, the safest approach is boring but effective:

Match names exactly: reservation holder name, credit card name, driver’s license name. Even small mismatches can turn into a counter refusal.
Assume a deposit hold: even if your reservation is prepaid, rental companies often place a deposit/guarantee on the card at pickup. Viajemos notes deposits can vary and are confirmed by the rental company.
Print or download your voucher: several Viajemos pages mention having a printed voucher as proof of prepaid reservation, especially for international travelers.
Know the cancellation cliff: many policies become expensive right near pickup time (sometimes 100%). Cancel early when possible.
Use official support channels: Viajemos lists WhatsApp and phone support and has a “Cancel My Booking” workflow. Use those paths so your cancellation has a reference trail.

Key takeaways

Viajemos.com is primarily a car rental + hotel booking platform with localized sites for different markets.
Car rental pickup can fail if you don’t meet requirements (credit card, license rules, age rules), and that can trigger penalties.
Cancellation policies vary by supplier and can include steep penalties close to pickup; the cutoff is based on the destination’s local time.
Reviews show strong customer-service praise but also recurring refund/cancellation disputes, so documentation matters.
Treat Viajemos as the booking layer, but remember the supplier’s rules still control the real-world experience.

FAQ

Is Viajemos.com a car rental company?

Not exactly. It presents itself as a booking platform that connects you with rental suppliers and publishes terms that emphasize supplier rules and restrictions apply to your reservation.

Why can a prepaid reservation still require a credit card at pickup?

Because the rental company usually requires a deposit/guarantee for security. Viajemos’ pages repeatedly describe needing a credit card in the reservation holder’s name and note that deposit amounts can vary and are confirmed at pickup.

How strict are cancellation penalties?

They can be very strict, especially close to pickup time. Viajemos’ posted policies include cases where canceling within an hour of pickup (or canceling after pickup time) can trigger a 100% penalty, depending on the policy category/supplier.

What does “cancellation policy is based on destination local time” mean in practice?

It means the cutoff isn’t based on your home time zone. If you’re in Asia/Jakarta and your pickup is in Miami, you need to calculate based on Miami’s local time to avoid accidentally canceling “late.”

What should I do before booking to avoid counter problems?

Confirm the main driver meets the stated requirements (license rules, age rules), make sure the credit card is in the same name as the reservation holder, and keep a copy of the voucher/confirmation.