nequi.com
Nequi.com is the official website for Nequi, a Colombian mobile finance app that lets people save, send, receive, borrow, and spend money from a phone.
What is Nequi.com?
The website explains Nequi’s products, fees, security rules, business tools, and customer support options.
Nequi.com currently redirects visitors to nequi.com.co, which is the main official domain for users in Colombia.
The site is mostly an information and support portal because everyday transactions happen inside the Nequi mobile app.
Nequi describes itself as a fully digital financial platform with more than 27 million users in Colombia.
It began as a Bancolombia project in 2015 and remains a business line of Bancolombia S.A. while its wider company transition continues.
This relationship matters because Nequi’s financial products are currently operated by Bancolombia and follow rules set by Colombia’s financial authorities.
What can people do with Nequi?
A user can send money, receive transfers, pay bills, recharge a phone, withdraw cash, save money, and pay stores through the app.
A person can also request credit, receive salary payments, buy insurance, purchase SOAT vehicle coverage, and use a Nequi Visa debit card.
The virtual Nequi Visa card has no management fee and supports online purchases inside and outside Colombia.
A physical card is available for people who also want to pay at regular card terminals.
Nequi offers a low-value deposit when a person first creates an account, while users who need higher limits can move to a full savings account.
The low-value deposit has no management fee, minimum balance, or basic transfer charge, but it has monthly movement limits.
A savings account removes the balance and movement limits, although opening it may involve a one-time charge shown inside the app.
Taxes such as Colombia’s 4x1000 can still apply when a user passes an exemption limit or has already marked another account as exempt.
How does Nequi move money between banks?
Nequi supports transfers between its own users through the phone number linked to each account.
It also supports Bre-B, Colombia’s instant and shared payment system managed by Banco de la República.
With Bre-B in Nequi, users can connect a phone number, identity document, email address, or special name to their account.
These details become “keys” that replace long account numbers.
Money can then arrive from other participating banks in seconds.
Businesses can create a Nequi business key and QR code to accept payments from customers using different banks.
This makes Nequi more than a closed digital wallet because it can work as one entry point into Colombia’s broader payment network.
Can businesses use Nequi.com?
Nequi has a separate business service for shops, independent workers, and larger companies.
The Nequi Negocios app can accept QR payments, payment links, and national or international debit and credit cards.
A merchant can keep business activity more clearly separated from personal payments.
Larger companies can use Nequi’s developer tools to build payment buttons, recurring charges, and payment transfers into their systems.
The website says its payment button can provide access to more than 25 million potential Nequi customers.
This large user base makes Nequi useful for small Colombian sellers whose customers may not own credit cards.
Can users receive money from another country?
Nequi supports international money through remittance partners and services such as PayPal and Payoneer.
Its remittance service says recipients can receive transfers sent through partners operating in more than 100 countries.
Nequi does not charge the recipient a direct fee for receiving a listed remittance, but the sender’s provider may charge fees or use its own exchange rate.
A low-value deposit can receive up to USD 2,000 in remittances each month.
A Nequi savings account can receive up to USD 5,000 per month, with a maximum of USD 2,000 in one transaction.
Users should check the final exchange rate before accepting a transfer because the rate can matter more than the visible fee.
Is Nequi safe to use?
Nequi is a real financial service, but users still face phishing, fake receipts, stolen phones, and dishonest payment requests.
The official security guidance says Nequi will never ask for a password, card information, or other private access data through a message or call.
Users should never share their password or security codes, even with someone claiming to work for Nequi.
They should also avoid links sent through unexpected text messages, email, WhatsApp, or social media.
A seller should confirm that money appears inside the app instead of trusting a screenshot because payment images can be edited.
Nequi lists (+57) 300 600 0100 as its official customer service number, while suspicious messages can be reported to correosospechoso@nequi.com.
Who is Nequi best for?
Nequi is best for people in Colombia who want a simple phone-based account with low basic costs and fast local payments.
It is especially useful for young users, independent workers, small sellers, families sending money, and people who do not need a traditional bank branch.
Its main limits are its dependence on a phone, internet access, account rules, service availability, and the user’s ability to recognize scams.
The strongest feature is not any single product but the combination of transfers, savings, cards, credit, business payments, and international money inside one familiar app.