kexcart.com
What kexcart.com is and what it sells
kexcart.com is an online storefront branded as Kex, built on Shopify, that focuses on apparel basics and everyday wear for men and women. The catalog pages show typical wardrobe staples like crop tops, ribbed tank styles, long-sleeve tops, and cotton-blend t-shirts, with pricing displayed in Indian Rupees (for example, items listed around Rs. 299 on some product grid pages).
From the navigation and category links, the store is organized around simple shopping paths: MEN, WOMEN, best-sellers, and common apparel groupings like t-shirts, tank tops, leggings, camisoles, kurtis, and winter wear. There’s also a “Track your order” link in the header, which suggests the site expects repeat order checking and post-purchase self-service.
One thing that stands out when you browse collection pages is that some collections can appear empty at times (for example, “WINTER WEAR” showing 0 products). That can happen for normal reasons—inventory changes, seasonal assortment updates, or filtering defaults—but it’s still something shoppers notice quickly because it affects how “complete” the store feels.
How the shopping experience is positioned
The site’s top-level messaging emphasizes convenience and low-friction buying: it prominently lists Free Home Delivery, Free Return, and Cash on Delivery in the header area. Those are strong conversion levers in India’s e-commerce context because they reduce perceived risk, especially for first-time buyers who aren’t sure about sizing or fabric feel.
Product listing pages include standard Shopify patterns: quick product tiles, “choose options” prompts for size/color variants, and sale pricing presentation where applicable. The product grid also mixes Kex-branded items with other labels appearing in listings (for instance, “madfrog” appears on a product grid page), which may indicate either a broader catalog strategy or multiple brands sold through the same storefront.
The store also includes social links (Facebook, Instagram, YouTube) and an email subscription field, which is typical for brands trying to drive repeat purchases and create a marketing channel outside paid ads.
Company and contact details shown on the site
The store’s policy pages identify the owning entity as KUSHUM EXPRESS SERVICES PRIVATE LIMITED. This appears directly in the shipping policy and refund policy pages.
For direct support, the contact information page lists:
- Trade name: Kex
- Phone number: 7065065171
- Email: kexservicess@gmail.com
- Physical address: A-128 3rd flour GF Dwarka, Near Sewak Park Bus Stand, 110059 DELHI DL, India
From a buyer’s perspective, having a phone number plus a physical address helps establish legitimacy. It doesn’t guarantee service quality, but it’s better than a store that hides behind only a web form.
Shipping timelines and what “delivery” seems to mean here
The shipping policy states two different timing expectations: it asks customers to allow 5–6 working days to process and pack orders, and it also says final delivery is maximum up to 10 days. It further clarifies that the company is not liable for courier delays and that it guarantees handover to the courier within the promised time.
In practical terms, that usually means: the seller is committing to dispatch within a window, but the last-mile delivery depends on courier performance and destination. If you’re buying something time-sensitive (a trip, an event, a gift), the “up to 10 days” language is the number to plan around, not the best-case scenario.
Returns, refunds, cancellations, and exchanges
The refund policy lays out a fairly standard structure with a few specifics:
- Cancellation: once an order is shipped, it cannot be canceled; you need to contact support as soon as possible before shipment.
- Returns: you can raise a return request within 7 days from the date of delivery, and the item must be in original packaging and unused condition.
- Refunds: if approved, refunds are processed within 7 to 10 business days after the product is received at the warehouse; shipping fees are non-refundable.
- Exchanges: the policy says it offers size exchanges only for dresses, and exchange shipping fees are the customer’s responsibility.
Two quick observations shoppers should keep in mind. First, the 7-day return window is tight, so you want to open packages promptly and check sizing/defects quickly. Second, the “size exchanges only for dresses” line is narrow relative to the rest of the catalog shown on collection pages (tops, tees, tanks, etc.), so if you’re buying non-dress items, it’s worth assuming exchanges may not be the main pathway—returns might be the intended solution if sizing is off.
Privacy and data handling signals
The privacy policy is explicitly framed as a Shopify-powered store privacy notice, with a “Last updated” date of October 14, 2025. It describes categories of personal information collected (contact details, transaction information, device info, and so on), and it explains typical purposes like fulfilling orders, marketing, security, and legal compliance.
This is normal for modern e-commerce. What matters for buyers is understanding the trade: to buy, you’ll provide delivery and contact information; for payments, you’ll provide payment details through whatever payment rails are integrated; and browsing behavior can be used for analytics and advertising. If you want fewer marketing messages, the practical move is to avoid optional sign-ups unless you actually want promotional updates.
Terms of service and where disputes land
The terms and conditions page references India’s Information Technology Act framework and states that the platform is owned by KUSHUM EXPRESS SERVICES PRIVATE LIMITED, with a registered office address in New Delhi. It also states that disputes are subject to the exclusive jurisdiction of the courts in New Delhi and Delhi.
This doesn’t change the day-to-day shopping experience, but it matters if you’re thinking about formal escalation. For most customers, the real-world escalation path is: contact support quickly with clear order details, keep photos if there’s damage or a mismatch, and work within the timelines stated in the refund policy.
How to evaluate kexcart.com as a shopper
If you’re deciding whether to place an order, treat it like any other unfamiliar apparel site: verify the exact product details on the product page, double-check sizing guidance (if provided), and read the return conditions before paying. Use the site’s published support channels if anything looks unclear—especially around exchange eligibility for non-dress items, and around delivery timing to your pin code.
Also, pay attention to catalog consistency. If a collection page is empty, try browsing through “All products” or best-sellers rather than assuming the store is out of stock entirely. And if you’re ordering multiple sizes to try on, keep in mind the 7-day return request window and the condition requirements so you don’t accidentally void eligibility.
Key takeaways
- kexcart.com is a Shopify-based apparel store branded as Kex, listing men’s and women’s clothing categories and product grids with INR pricing.
- The site highlights Free Home Delivery, Free Return, and Cash on Delivery in its header.
- The company name shown in policies is KUSHUM EXPRESS SERVICES PRIVATE LIMITED, with contact details published (phone, email, Delhi address).
- Shipping language suggests 5–6 working days for processing/packing and up to 10 days for final delivery, with courier delays excluded from liability.
- Returns must be requested within 7 days of delivery; refunds are processed 7–10 business days after warehouse receipt; exchange language is limited (size exchanges only for dresses).
FAQ
Is kexcart.com a Shopify store?
Yes. The site footer and privacy policy indicate it is powered by Shopify.
How long does delivery take?
The shipping policy says 5–6 working days to process and pack, with final delivery stated as maximum up to 10 days.
What is the return window?
The refund policy says you can raise a return request within 7 days from the date of delivery, with conditions around original packaging and unused status.
Can I cancel after ordering?
The policy says an order cannot be canceled once shipped. If you want to cancel, you need to contact them as soon as possible before shipment.
How do I contact customer service?
The contact information page lists email (kexservicess@gmail.com) and phone (7065065171), plus a physical address in Delhi.
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