rakshakhelmets.com
What rakshakhelmets.com is selling (and how the site is set up)
Rakshakhelmets.com is the official site for Rakshak Helmets, focused on affordable motorcycle helmets for riders in India, with a big emphasis on ISI certification and a “ventilated helmet” positioning. The homepage is built around two paths: buy a helmet normally, or join a membership/referral program that can lead to a helmet reward.
The site also frames the helmets as hard-shell and highlights a small set of color options (Matte Black, Olive Green, Glossy White) right on the main page.
The membership + referral program in plain terms
The core mechanic Rakshak pushes is: you create an account, join membership, then refer people. On the homepage, the “sequence” is described as:
- Initialize account (membership is shown as ₹19 with an “earlybird offer” note)
- Deploy referrals (share a unique code/link)
- Claim your helmet after 3 friends activate membership, then Rakshak dispatches the helmet to your location.
Rakshak’s FAQ page repeats the headline version: refer 3 friends to claim a free ISI-certified helmet using your referral link.
Where it gets more specific is in the Terms: the program is referral-based, users earn points, and when users claim a helmet, it can involve paying shipping/delivery charges (where applicable). It also spells out that abuse or manipulation can lead to suspension and forfeited rewards.
So, if you’re evaluating it as a customer: think of it as a low-cost entry fee + referral requirement, with shipping costs potentially still on you depending on how the claim is processed.
Buying directly: pricing and what “purchase option” means
Rakshak’s homepage mentions helmets “starting at ₹499.”
The Terms add another detail that matters: a retail purchase option may be available at ₹599 without delivery charges (pickup/no delivery).
That suggests Rakshak is separating “delivery economics” from the base helmet price. In other words, there may be scenarios where a helmet is cheaper online as a product, but delivery/shipping is handled as a separate charge or process. If you’re trying to compare total cost, the number to watch is the all-in amount after delivery charges, not only the headline price.
Sizes and fit: what the site provides (and what it doesn’t)
Rakshak provides a simple size guide with instructions to measure head circumference using a flexible tape (or string). The measuring position they specify is about 1 inch (2.5 cm) above eyebrows and ears, kept level around the widest point.
The size chart on the site is currently minimal:
- L: 58 cm
- XL: 60 cm
They also include basic fit tips: if you’re between sizes, choose the larger one; it should fit snugly without being too tight; it should sit level, not tilted back.
If you’re used to brands offering S/M/L/XL plus padding notes, face-shape guidance, shell sizes, or internal liner measurements, Rakshak’s guide is more lightweight. Practically, that means you should measure carefully and double-check before opening the seal (more on that below).
Delivery expectations and the safety-seal return rule
Rakshak’s Terms state delivery timelines may vary and can be delayed up to 15 days.
The return policy is strict in a way that’s common for helmets: helmets cannot be returned or exchanged once the safety seal is broken. Rakshak calls this an industry-standard practice to protect product integrity.
Here’s what their return/exchange policy says, in operational detail:
- Returns accepted within 7 days of delivery
- Product must be in original, unopened packaging
- Safety seal must be intact
- Invoice/receipt required
Non-returnable items include: helmets with broken/tampered seals, signs of use/wear, damage from misuse/accidents, and membership fees (non-refundable).
For damaged/defective products:
- Report within 48 hours of delivery
- Provide video proof of unboxing showing damage, or a delivery-agent damage report for open-box delivery
- Review + replacement processing timeline listed as 5–7 business days
For size exchanges (only under conditions):
- Seal must remain intact
- Request within 7 days
- Customer pays return shipping for size exchanges
- New helmet ships after the original is received
The practical takeaway: don’t tear packaging open casually. If you think the size might be wrong, you want to confirm as much as you can before you break anything that’s treated as a safety seal.
Payments, identity checks, and what data Rakshak collects
Rakshak’s privacy policy makes it explicit that the account is phone-number based, using OTP authentication. They also say they use the phone number to run the referral program.
They list what they collect:
- Phone number
- Basic profile info (like name)
- Program activity (referrals, points, claims)
- Order and delivery details for shipping
- Payment metadata (transaction/order IDs) and explicitly say they do not store card details
They name key third-party providers: Supabase (backend/auth/database), Razorpay (payments), and an SMS provider for OTP delivery.
If you care about deletion, they say you can request account/data deletion from within the app via a “Delete Account” screen.
Support channels and common problems they expect users to hit
Rakshak lists two support emails:
- Helmet & order support: help@rakshakhelmets.com
- Technical support: support@rakshakhelmets.com
They also call out common issues: OTP login trouble, payment succeeded but app not updated, delivery address changes, delivery delays/non-delivery, and a note that points refunds can happen after review.
This lines up with a model where a lot of the user journey is app/account based, not just a simple “add to cart and check out” storefront.
Key takeaways
- Rakshakhelmets.com focuses on affordable, ventilated, ISI-certified helmets and promotes both direct purchase and a referral-driven membership path.
- The referral flow is built around inviting 3 friends to unlock a helmet claim, with terms indicating shipping/delivery charges may apply for claims.
- Sizing info is simple (currently L 58 cm, XL 60 cm) and the return policy is strict about not breaking the safety seal.
- Delivery can vary, and Rakshak notes delays may extend up to 15 days in some cases.
- Accounts rely on phone-number OTP; payments are handled via Razorpay and Rakshak says it stores payment identifiers, not card details.
FAQ
Is Rakshakhelmets.com an official brand site or a marketplace listing?
It presents itself as Rakshak Helmets’ official site, with brand navigation (helmets, size guide, membership), legal pages, and direct support emails on the same domain.
Do I really get a helmet for free through referrals?
The site and FAQ describe a “free helmet” after referring 3 friends, but the Terms clarify that claims can involve paying shipping/delivery charges (where applicable) and that the program runs through points/eligibility rules in the app.
What sizes are available right now?
The published size chart lists L (58 cm) and XL (60 cm), along with instructions for measuring head circumference.
Can I return or exchange a helmet after trying it on?
Rakshak’s policy says helmets can’t be returned or exchanged once the safety seal is broken. Exchanges (including size exchanges) are only possible if the seal remains intact and other conditions are met.
What should I do if the helmet arrives damaged?
Report it within 48 hours and provide an unboxing video showing the damage (or a delivery-agent damage report for open-box delivery). Their policy mentions review and processing in 5–7 business days for replacement requests.
How do I contact Rakshak support?
For helmet/order issues: help@rakshakhelmets.com. For technical/app/login issues: support@rakshakhelmets.com.
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