blinds.com
What Blinds.com Is and What It Sells
Blinds.com is a U.S.-based e-commerce retailer focused on custom window coverings. It’s one of the largest online destinations for blinds, shades, shutters, and related window treatment products in North America. You can order products directly through the website, choose custom sizes and styles, and either install them yourself or hire professional help.
The core offerings include:
- Blinds (wood, faux wood, mini, vertical, vinyl)
- Shades (cellular, roller, Roman, woven wood, solar)
- Shutters and draperies
- Motorized options and accessories
Customers select size, material, color, and various functional options online before placing an order.
Blinds.com emphasizes customization and convenience, so you’re not limited to off-the-shelf sizes. You measure your own windows or opt for professional measuring services, and then the blinds are made to fit.
Company Background and Structure
Blinds.com traces its roots back to the 1990s. It began as a small business selling window coverings and grew into a major online retailer largely because it focused on custom, easy-to-order products with strong customer support. In January 2014, The Home Depot acquired Blinds.com, adding it to its family of brands and leveraging its niche expertise in window treatments.
The company’s headquarters is in Houston, Texas, and it serves customers across the United States and Canada. It’s accredited by the Better Business Bureau (BBB) with a long track record of business operations and holds an A+ rating there.
Over the years, Blinds.com has developed proprietary technology and platforms to make customization simpler online. They’ve also introduced eco-friendly products and invested in customer tools to streamline design decisions.
Products and Services in Detail
Blinds
Blinds.com sells a wide range of blinds, from traditional wood blinds to faux wood and vertical blinds. These products vary in material, slat size, finish, and operation type. Many customers choose blinds for rooms where light control and durability are priorities (like kitchens or home offices).
Shades
Shades cover a broader category of window coverings that often focus on light filtration, style, and energy efficiency. Options include:
- Cellular (honeycomb) shades for insulation
- Roller shades for a clean, modern look
- Roman shades for softer folds and fabric textures
- Solar shades to reduce glare while maintaining a view outside
Each of these has customization options for color, texture, and functional features like blackout liners.
Shutters and Draperies
For more permanent or decorative solutions, Blinds.com offers plantation shutters and drapery panels. These tend to be heavier and more architectural in feel than blinds or shades.
Installation and Measurement Services
Customers aren’t limited to DIY. Blinds.com partners with professional measurers and installers who will come to your home or job site. They’ll measure windows and install the products, though this service typically has an added cost.
Ordering Experience and Customer Support
The ordering process is web-driven. You start by selecting a product category and customizing the specifics (size, color, operation type). The website then generates a price based on your choices. Free samples can often be requested so you can see colors and materials before ordering.
Customer support can help with design choices, measurements, and technical questions. You can reach them by phone, chat, or email. Some customers report getting useful guidance on tricky exercises like measuring angled windows or choosing cordless lift systems.
Pricing, Promotions, and Guarantees
Blinds.com runs periodic sales and promotional discounts throughout the year. Some customers on forums suggest waiting for these sales because they can dramatically reduce costs, especially on multiple windows or large orders.
Pricing isn’t fixed — it varies widely depending on product type, size, and customization. Financing options like 0% APR for a set period may be available for larger purchases above a minimum threshold.
Satisfaction and Return Policies
Blinds.com offers a SureFit Guarantee, which means if you mismeasure a window, they’ll remake the blind at no extra cost (with some limits). They also typically have a 30-day return/exchange window for items that arrive incorrect or don’t meet expectations.
Customer Experience and Reviews
Reviews are mixed but tend toward positive. Many customers praise the product quality, free shipping, and ease of installation. Some highlight helpful customer service experiences. Trustpilot scores show many 5-star and 4-star reviews for quality blinds and responsive support.
At the same time, there are negative reviews and complaints. A small percentage of customers report longer lead times, issues with delivery or product fit, and challenges with customer service responses. High-volume retailers often accumulate a range of reviews — from very positive to strongly dissatisfied — so it’s worth looking at detailed feedback for the specific product you’re considering.
Online forums from homeowners often reflect a consensus that Blinds.com is competitive on price and product variety compared with local custom blinds showrooms, though experiences with shipping or measurement instructions can vary.
Market Position and Competitive Landscape
Blinds.com is generally ranked as one of the top online providers of window coverings in the United States and Canada. Its focus on ecommerce, customization tools, and customer support sets it apart from big-box stores and generic online marketplaces. Because they specialize in window treatments only, they often have deeper product options than big general stores.
Even with steep competition from places like Wayfair, Amazon, and regional specialty shops, Blinds.com maintains a strong reputation for variety, customization, and post-purchase support.
Key Takeaways
- Blinds.com is a major custom window treatment retailer focused on blinds, shades, shutters, and draperies sold online.
- Founded independently, acquired by Home Depot in 2014, and headquartered in Houston, TX.
- Products are highly customizable by size, material, color, and lift type.
- Offers DIY and professional installation options with customer support.
- Promotions, a SureFit Guarantee, and free shipping help make purchases more appealing.
- Customer reviews are generally positive but include a range of experiences on delivery and support.
FAQ
Is Blinds.com legit?
Yes. It’s an established online retailer with roughly three decades of experience and accreditation from the Better Business Bureau.
Can I get professional installation?
Yes. Blinds.com offers professional measuring and installation services for an additional fee.
What if I order the wrong size?
They offer a SureFit Guarantee which generally allows one free remake per item if measuring mistakes occur (with limits per household).
Are there financing options?
Financing like 0% APR for a defined period is often available for larger purchases.
Does Blinds.com serve Canada?
Yes, they serve both the United States and Canada.
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