jotform.com

December 5, 2025

What Jotform.com Is and What It Does

Jotform is a web-based platform that lets you build online forms without any coding skills. You can drag and drop elements to make things like contact forms, surveys, registration pages, and order forms — then collect data from respondents right away. It’s designed so businesses and individuals don’t have to hire a developer just to build a form.

The company behind it, Jotform, Inc., is a San Francisco–based SaaS provider founded in 2006 by Aytekin Tank. Over the years it’s grown into more than just a form builder. The product lineup now includes tools like a no-code mobile app builder, electronic signature collection, workflow automation, and data tables. As of early 2025, the platform boasts millions of users worldwide across organizations of all sizes.

At its core, Jotform aims to simplify the work of collecting and organizing data. Its user interface is built around ease — templates and a visual editor help people get started fast. You don’t have to think about HTML, hosting, or server logic. Just pick the fields you want, customize labels and layout, and share the form.

How Jotform Works

Jotform runs in your web browser. Once you create an account, you’re presented with a dashboard where you can start building forms. You can either start from scratch or pick from thousands of pre-built templates. Templates include things like:

  • Contact forms
  • Event registrations
  • Surveys and feedback forms
  • Order and payment forms
  • Job applications and HR requests

The editor is visual and interactive. You click on fields to add them or rearrange them. Typical elements include text inputs, choice buttons, dropdowns, file uploads, and signatures. Jotform also supports conditional logic — that means the form can show or hide fields based on how people answer earlier questions.

Once a form is ready, you can publish it in multiple ways:

  • Embed it in a website with a simple code snippet
  • Share a direct link via email or social media
  • Use it in mobile apps and third-party platforms 


Respondent answers are collected in Jotform’s database. You can view them online, get notifications, download them in formats like CSV or PDF, or even export them to spreadsheets.

Beyond Forms: Jotform Tools and Features

People think of Jotform first as a form builder, but it has grown into a broader data-collection and workflow platform.

Payment Collection

You can build forms that take payments online through multiple gateways like PayPal, Stripe, or Square. You can even set up recurring payments and subscriptions. Jotform doesn’t charge extra transaction fees on its side.

Workflow Automation

The platform includes workflow tools that help you automate what happens after someone submits a form. For example, you can route a submission to a manager, send confirmation emails, or update a database automatically based on certain triggers.

Tables and Data Management

Responses aren’t just stored in a list. Jotform has Jotform Tables, a spreadsheet-like interface where you can sort, filter, and collaborate on data collected through your forms.

E-Signature and PDF Tools

If you need legal signatures or want to generate documents, there are built-in tools for electronic signatures and dynamic PDF creation. This is handy for contracts, waivers, consent forms, and other documents that need a formal sign-off.

App and Portal Builder

Jotform Apps lets you convert forms and other tools into standalone mobile or web apps without coding. You can bundle multiple forms, links, and widgets into a branded app experience. It’s not just a form embedded in another page — it becomes a container where users interact with all your data collection and communication tools.

Typical Uses and Industries

Jotform is flexible, so it’s used across industries for many purposes. Some common use cases include:

  • Client or lead capture: Collect contact details or inquiries from potential customers.
  • Event planning: Build registration forms, RSVP lists, payments, and guest check-in tools.
  • Human resources: Capture job applications, leave requests, employee info, and internal surveys.
  • Education: Enrollment forms, feedback surveys, applications, and classroom data collection.
  • Order processing: Online ordering and payment capture for products or services.
  • Feedback and surveys: Customer or employee feedback with conditional logic and reporting.

This range makes Jotform relevant to marketing teams, HR departments, event organizers, educators, nonprofits, and small businesses alike.

Integrations and Extensibility

Another practical aspect is how Jotform works with other tools. It connects with hundreds of third-party services such as Google Drive, Dropbox, Slack, Mailchimp, and CRM platforms. This means when someone fills out your form, you can push their information straight into your other systems without manual re-entry.

APIs and automation links via services like Zapier can further extend what you do with data after it comes in. This is key for businesses that want to build data flows spanning multiple apps and services.

Pricing and Plans

Jotform uses a tiered pricing model:

  • Starter (Free): You get a basic allocation of forms, submissions, storage, and form views. It’s a way to start without paying anything.
  • Bronze: Paid monthly or annually, with more forms, storage, and higher submission limits.
  • Silver: Mid-tier plan with higher limits and capabilities for growing teams.
  • Gold: Top tier with the most capacity and advanced features like HIPAA compliance for sensitive data.
  • Enterprise: Custom pricing for larger organizations with advanced security, single sign-on, and dedicated support.

Prices for paid plans vary based on billing choices and region, and they change over time. Most customers choose annual billing to get a lower monthly equivalent cost.

Security and Trust

Jotform includes protections to reduce abuse of its forms. It has systems to detect scams and phishing attempts, and users can report suspicious forms. For organizations handling regulated data, certain paid plans include features like HIPAA compliance.

Security isn’t just about form protection. It’s also how submissions are stored and accessed. Jotform’s tools help you control who sees what and enforce access rules for teams.

When and Why You Might Choose Jotform

You’d consider Jotform when you need flexible form building without developer resources. It’s suitable for:

  • People who need custom forms fast.
  • Teams that want to automate data collection and workflows.
  • Businesses requiring integrations with existing software stacks.
  • Organizations handling payments, signatures, or secure data capture.

It may not be ideal for simple one-off contact forms if you already use basic tools like Google Forms. But when you need advanced features like payment processing, logic, automation, or branding control, Jotform becomes a stronger candidate.

Key Takeaways

  • No-code form building: Jotform lets you design and publish online forms without programming.
  • Rich feature set: Beyond basic forms, it supports payments, data tables, e-signatures, and automation.
  • Flexible plans: There’s a free tier and multiple paid tiers that scale with usage and needs.
  • Integrations: Works with many external systems for seamless data workflows.
  • Wide use cases: Used in marketing, HR, education, events, nonprofits, and more.

FAQ

What kinds of forms can I build with Jotform?
You can build contact forms, surveys, registrations, order/payment forms, feedback forms, and more.

Do I need to pay to use Jotform?
There’s a free Starter plan. Paid plans unlock higher limits and advanced features like HIPAA compliance.

Can Jotform accept payments?
Yes. Jotform integrates with popular payment gateways and supports subscriptions and recurring payments.

Is Jotform secure?
Jotform has systems to detect and block abuse, and paid tiers include security features needed for regulated data.

Can I automate what happens after someone submits a form?
Yes. You can set up workflows that trigger notifications, data routing, or other tasks.

Does Jotform integrate with other services?
There are hundreds of integrations with tools like Google Drive, Slack, CRM systems, and email marketing platforms.