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gourmetgiftbaskets.com

December 20, 2025

What Is GourmetGiftBaskets.com

GourmetGiftBaskets.com is an online retailer that sells curated gift baskets and gourmet food gifts. These aren’t generic boxes — they’re assembled with items like artisanal snacks, cheeses, chocolates, fruit, charcuterie, seasonal treats, and more. They position themselves as a one-stop shop for gifts for holidays, birthdays, corporate needs, sympathy baskets, and “just because” occasions. (GourmetGiftBaskets.com)

They’ve been around since 2002, started by a family in New Hampshire, and have grown into a national business known for handcrafted baskets and a wide range of themed gift options. (GourmetGiftBaskets.com)

What They Sell

There’s a lot of variety, with baskets themed around:

They also offer custom messages, custom delivery dates, and sometimes promo codes. (GourmetGiftBaskets.com)

Ordering & Delivery

Ordering is through their website, where you pick the basket type, add custom messages, set delivery dates, and track shipments online. They emphasize ease of tracking and scheduling deliveries to hit specific occasions. (GourmetGiftBaskets.com)

Customer service contacts include toll-free lines and dedicated assistance during regular business hours. (GourmetGiftBaskets.com)

Company Background

They are based in New Hampshire and have been featured in business publications for growth as a private company. As of recent reports, they’ve seen strong e-commerce expansion and continued investment in their operations. (Business NH Magazine)

They’re also accredited by the Better Business Bureau (BBB), with a long business history, though BBB ratings don’t always reflect every customer experience. (BBB)

Customer Feedback (Important)

Here’s where things get mixed — and where you want to pay attention:

Negative Experiences

A sizable chunk of online reviews (like on Trustpilot) show frustration around delivery timing, customer service, and product quality vs. expectations. Problems that come up:

  • People say baskets arrived late — sometimes after the occasion. (Trustpilot)

  • Delivery fees and promo codes that don’t work as advertised. (Trustpilot)

  • Some baskets being “not like the pictures” or underwhelming in value/contents. (Trustpilot)

  • Customer support being slow or unhelpful in a few reports. (Trustpilot)

On Trustpilot, the average score is around 2.6/5, with quite a few 1-star reviews alongside a handful of positive ones. (Trustpilot)

Positive Experiences

Not every review is negative. Some customers say:

  • Recipients loved the items they got. (Trustpilot)

  • Ordering was easy and delivery was on time. (Trustpilot)

  • Products were high quality and well-received as gifts. (Trustpilot)

There are definitely happy customers — but because of the variability, many reviewers recommend ordering well ahead of your target date and confirming delivery details. (Trustpilot)

How Review Sites Rate It

There are third-party review articles that look at product quality and overall experience. One site that tested the baskets found that:

  • The baskets looked nice and tasted good.

  • Variety across occasions is good.

  • Price can be higher compared to doing it yourself. (Reviewed)

So from a product standpoint, when everything goes right, recipients tend to enjoy the gift itself.

Pros & Cons (Straight Facts)

Pros

Cons

  • Delivery and timing issues reported frequently. (Trustpilot)

  • Mixed customer service experiences. (Trustpilot)

  • Some complaints about pricing vs value. (Reviewed)

  • Promo codes or shipping charges can be confusing to customers. (Trustpilot)

Practical Takeaways

If you’re thinking about using them for important occasions, do these things:

  • Order early — don’t wait until the last minute.

  • Check delivery cutoff dates for holidays and special events.

  • Read recent reviews or ask for tracking once it leaves.

  • Compare prices to other gift services if budget matters.

Baskets can be lovely and thoughtful, but the experience depends a lot on logistics and timing. (Trustpilot)

FAQ

Is GourmetGiftBaskets.com reliable for holiday gifting?
The company offers a wide range and has satisfied customers, but delivery timing issues have been reported often enough that you should order with a buffer. (Trustpilot)

Can you customize the message or delivery date?
Yes — you can add personalized messages and pick delivery dates on the site. (GourmetGiftBaskets.com)

Do they do corporate or business orders?
Yes — they have dedicated corporate gifting options, including custom and bulk order support. (GourmetGiftBaskets.com)

Are there discounts available?
There are promo code pages and occasional deals during peak seasons. Third-party offers can include cash back or special discounts. (GourmetGiftBaskets.com)

Is customer service helpful?
Reviews are mixed — some customers had smooth service, others struggled with support or refunds. Doesn’t seem consistent. (Trustpilot)