glance.intuit.com
What glance.intuit.com Really Is
glance.intuit.com isn’t a standalone app you use on its own like QuickBooks Online. When you go to that web address, you are actually redirected to an Intuit support-related screen-sharing tool download page. The content served is the Intuit Meeting / screen share installer that support uses for remote assistance. (glance.intuit.com)
That means:
The core purpose is to let an Intuit support agent (e.g., QuickBooks support) see your screen to help you troubleshoot something you’re stuck on. (QuickBooks)
By itself the site won’t return a typical “app interface” — it redirects you to the tool that facilitates remote screen sharing. (glance.intuit.com)
A lot of people get confused because the URL doesn’t look like a normal app address, and sometimes it auto-downloads a small installer when loaded. That’s expected behavior — it’s the screen-share helper that support wants you to install. (Reddit)
How It’s Used
Glance (the technology) is the screen-sharing platform Intuit uses (the same vendor tech that powers SmartLook cobrowsing in TurboTax) so support can view your screen, diagnose issues, and guide you in real time. (glance.cx)
Typical scenario:
You call or chat with QuickBooks Support.
The support agent asks you to go to glance.intuit.com.
Your browser might automatically download a small installer.
You run that installer and then either give the agent a session code or the session connects.
The agent can view your screen only after your explicit consent — not your keyboard/mouse unless you allow extra permissions. (QuickBooks)
This turns a frustrating phone call into a visual help session, which is a lot more effective for troubleshooting UI/installation/configuration problems. (technanosoft.com)
Security & Safety Considerations
People often worry: Is this safe? Is it a scam? Here’s what’s factual:
If you’re dealing with official Intuit support (phone number from Intuit’s website, verified chat), then using Glance is expected and legit. QuickBooks staff only use Glance for screen-sharing support — nothing else. (QuickBooks)
If someone claims to be support and wants remote access but doesn’t mention Glance or gives you a different URL/tool, that’s a red flag. (QuickBooks)
The tool only runs when you consent — it doesn’t automatically grant full control. Support can view your screen, not take over your machine without further permissions. (QuickBooks)
So in short: glance.intuit.com itself is safe when used in a verified support context. But be cautious when strangers suggest alternate remote tools. (QuickBooks)
How It Works (Step-by-Step)
Here’s a practical breakdown of what happens:
Agent Requests a session: Support asks you to start a Glance session.
Visit the site: You navigate to glance.intuit.com (which redirects you to a screen share setup page). (glance.intuit.com)
Download/Install: A helper app (often named like
GlanceGuestSetup_*.exe) is downloaded. (Reddit)Launch & connect: You open the installer or run the protocol handler that the browser triggers.
Consent: You confirm that you want to share your screen with the support agent.
Session begins: The agent sees your screen and can guide or point things out. (technanosoft.com)
You can always end the session at any time by closing the browser or the Glance app.
What It Doesn’t Do
It’s important to understand boundaries:
It’s not an accounting app or dashboard.
It doesn’t let support control your keyboard/mouse unless you explicitly enable extra permission.
It doesn’t automatically install malware or spyware; that would only happen if you ran something unrelated. Verified support uses this protocol only. (Reddit)
Why Intuit Uses It
Remote support tools like Glance speed up problem solving. Instead of describing errors over the phone (“look at the top right — do you see ‘Preferences’?”), support can literally see what’s on your screen. That translates to faster fixes and clearer communication. (technanosoft.com)
Technically it's the same visual engagement system that Intuit partners use for a bunch of guided customer support, including TurboTax’s SmartLook technology. (glance.cx)
Practical Tips
Only go to glance.intuit.com when a verified support agent requests it.
Never allow remote access if you didn’t explicitly ask for support yourself.
If your browser blocks the download, check the permission prompt — the file is usually very small.
You can close the sharing session anytime.
Key Takeaways
glance.intuit.com is a screen-sharing helper used by Intuit support to view your screen and assist with problems. (QuickBooks)
It redirects to a support download (Intuit Meeting tool), rather than a standalone web app. (glance.intuit.com)
Only use it when asked by verified support; otherwise be cautious. (QuickBooks)
It’s safe with consent and common in QuickBooks/TurboTax support workflows. (glance.cx)
FAQ
Q: Do I need to install something every time?
A: Often you just run the small helper once per session — browsers may prompt to install a “protocol handler.” (Reddit)
Q: Can the agent take full control?
A: Not by default. They can view your screen with your permission. Additional remote control requires separate user consent. (QuickBooks)
Q: Is this the same as TeamViewer or AnyDesk?
A: The concept is similar (remote screen sharing) but Glance is Intuit’s official, supported tool for QuickBooks/TurboTax support. (Reddit)
Q: What if the page doesn’t load?
A: It might redirect you to a support download as expected. You can also start the session from within the Intuit support channel. (glance.intuit.com)
Q: Is it spyware or malware?
A: No. It’s legitimate support software used by Intuit, but only run when you agree. (Reddit)
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