build.com
Build.com is a major U.S. home-improvement shopping website that now operates as Ferguson Home, combining a large online product catalog with project tools, professional support, and physical showrooms.
What is Build.com today?
The biggest fact to know is that Build.com now redirects visitors to FergusonHome.com instead of running as a separate consumer brand.
Ferguson announced the change in February 2025, when Build.com and Ferguson Bath, Kitchen & Lighting Gallery became one brand called Ferguson Home.
This means Build.com still matters as a well-known web address, but the active shopping experience, customer accounts, support system, and brand identity now belong to Ferguson Home.
What can shoppers buy on the website?
The site covers major home categories such as bathroom products, kitchen products, lighting, appliances, hardware, ceiling fans, flooring, and HVAC equipment.
Its catalog goes far beyond small DIY items because shoppers can find products such as faucets, sinks, shower doors, chandeliers, deadbolts, tile, wine coolers, and large appliances in one place.
That broad range makes the website more useful for a full renovation than for a simple one-product shopping trip.
What makes Build.com different from a normal online store?
The strongest feature is that the site is built around projects rather than only individual products.
Its Project Tool lets shoppers save products, organize selections by room or project, share choices with other people, and keep track of purchases or order information.
This is useful because a kitchen or bathroom remodel often requires many products that must match in size, finish, style, and installation needs.
The website therefore works more like a digital planning desk than a basic product grid.
Is Build.com useful for contractors and designers?
Professional customers are an important part of the business because the Ferguson Home Pro Advantage offers registered professionals special pricing, project support, and a dedicated account manager.
Account managers can help with custom quotes, phased deliveries, and other details that become important when a contractor is handling several rooms or several jobs.
Professionals can also organize product specifications by job and share project information with people involved in the work.
This gives the website a clear advantage over retailers that mainly target casual homeowners.
How does the online and offline experience work together?
A major strength of the Ferguson Home model is that customers can research products online and also use a physical showroom for hands-on help.
The company promotes a national showroom network where customers can schedule consultations and see kitchen, bath, and lighting products in person.
That matters for products where photos cannot fully show the weight of a faucet, the texture of a finish, the brightness of a light, or the exact look of a sink.
The website therefore solves product discovery while showrooms help reduce uncertainty before a large purchase.
What should shoppers know about shipping and returns?
The site currently advertises free standard ground shipping on qualifying orders over $49.
For most products, the return policy allows customers to start a return within 90 days after receiving the item, although return shipping may be deducted and several product categories have different rules.
Returned products normally need to be unused, uninstalled, complete, and kept in their original packaging.
Appliances are more restrictive, with general appliance returns normally needing to be started within 30 days and meeting additional conditions.
Is Build.com a trustworthy website?
Build.com is not an unknown independent shop because Ferguson Home identifies itself as a Ferguson Enterprise company, and Ferguson operates a large distribution business serving construction and home-project markets.
The site also provides visible customer-service channels, order and return tools, showroom support, and professional account services.
The more important concern for shoppers is not whether the website is real, but whether the exact item, delivery method, installation requirements, and return rules fit their project.
Who will get the most value from Build.com?
Build.com is best suited to homeowners planning serious renovations, contractors managing client jobs, designers creating product sets, and shoppers who want access to many home brands in one system.
Its biggest advantage is not simply product quantity because the deeper value comes from linking online research, project organization, expert help, professional pricing, delivery support, and showrooms.
The transition to Ferguson Home makes that strategy even clearer because Build.com has evolved from an online home-improvement store into one part of a broader project-support platform.