booksy.com
Key Takeaways
Booksy.com is a booking and business management platform for appointment-based service providers — especially beauty, wellness, and health professionals. (Booksy)
It has two sides: one app/website where customers find and book services, and one where businesses manage bookings, clients, and payments. (biz.booksy.com)
Customers use Booksy for free to book appointments, view professionals, compare options, and manage bookings. (Google Play)
Businesses pay a monthly subscription plus optional staff add-ons and payment processing fees. (biz.booksy.com)
Core features bundle scheduling, marketing tools, client management, and payment solutions into one system. (biz.booksy.com)
What Booksy Is
Booksy is essentially a digital marketplace and software suite that connects people who need services (think haircuts, massages, facials, grooming, etc.) with professionals who provide them. On the customer side, you can browse providers, check availability, book services, get reminders, and even pay through the app or website. (Booksy)
For business owners, Booksy goes well beyond simple scheduling. It’s meant to replace a pile of disconnected tools — phone calls, manual calendars, text messages, spreadsheets — and centralize core business operations like:
Online booking 24/7
Calendar and schedule management
Client databases and notes
Automated reminders
Payment processing
Marketing tools (email/SMS campaigns, promotions)
Reviews and reputation building
Reporting and performance tracking (biz.booksy.com)
You can think of it as an all-in-one business toolkit for appointment-based services, especially in personal care and wellness. (biz.booksy.com)
How Booksy Works — From Both Sides
For Customers
Customers download the Booksy app or use Booksy.com to:
Search for service providers near them
View availability in real time
Book appointments anytime — no calls needed
Cancel or reschedule without emailing or texting
Receive reminders and updates
Sometimes pay through the app if the provider offers that option (Google Play)
This flexibility is the part that both customers and businesses like most — it cuts out back-and-forth messaging and makes it easy for customers to find and book services on their own schedule. (App Store)
For Businesses
On the business side (through Booksy Biz):
You set up your services, prices, and availability
Clients can book online automatically
The system syncs calendars and avoids overlaps
You get automated reminders sent by email or SMS
There’s a client database — store notes, history, tags
You can launch marketing campaigns (message blasts, promos)
Track payments, performance metrics, and staff schedules (biz.booksy.com)
There’s also a marketplace component: your business listing gets exposure to a larger audience browsing Booksy. That’s how new customers find you without your own advertising. (biz.booksy.com)
Pricing: What It Costs to Use Booksy
Pricing can be confusing because it varies slightly by region and which options you pick, but the basic structure is consistent.
Subscription Fees (Business Users)
Base subscription: About $29.99 per month for one staff member — this gets you all core features. (biz.booksy.com)
Additional staff: Around $20 per month per extra user (some regional pricing variations exist). (biz.booksy.com)
Some versions let you add many users up to a cap (e.g., up to 14) and then stop incrementing cost. (Mobindustry)
Subscription generally includes everything — scheduling, client tools, marketing, and analytics — with no extra feature tiers. (biz.booksy.com)
Payment Processing
If you use Booksy’s built-in payment system:
Card payments usually run around 2.49–2.69% + a small fixed fee per transaction. (biz.booksy.com)
Options include a card reader, tap-to-pay, and payout timing choices. (biz.booksy.com)
Booksy also offers no-show protection and lets you collect deposits or cancellation fees through the system. (biz.booksy.com)
Free Trial
Most regions offer a 14-day free trial with no credit card required, so you can test features before committing. (biz.booksy.com)
For Customers
Using the customer app and booking services is free — you only pay for the actual services you book. (Google Play)
Business Model: How Booksy Makes Money
Booksy’s revenue primarily comes from:
Business subscriptions — monthly fees from salons, spas, and other service providers. (biz.booksy.com)
Payment processing fees — small cuts on card and contactless payments processed through the platform. (biz.booksy.com)
Optional promotional tools (like Boost) — extra visibility for businesses, sometimes tied to a percentage of first service bookings. (biz.booksy.com)
Marketplace exposure — businesses can pay for better positioning when customers search. (biz.booksy.com)
Customers don’t pay Booksy — they pay the business for the service itself. (Google Play)
Core Features Worth Highlighting
Here’s what Booksy gives you in practice:
Unlimited online bookings — clients self-serve. (biz.booksy.com)
Calendar and schedule management — organizes your day without manual blocks. (biz.booksy.com)
Marketing automation — campaign templates, message blasts, client outreach. (biz.booksy.com)
Client database — notes, booking history, tags. (biz.booksy.com)
Payments + checkout tools — integrated processing, card readers. (biz.booksy.com)
Reports and analytics — track bookings, revenue, peak times. (biz.booksy.com)
Staff management — schedules, performance, commissions. (biz.booksy.com)
This gives you a full business stack in one system instead of multiple apps and spreadsheets. (biz.booksy.com)
FAQ
Is Booksy free for customers?
Yes. Customers can use the Booksy app or website to search for services and book appointments at no cost. (Google Play)
Can businesses use Booksy without paying?
No — service providers pay a subscription to access scheduling, marketing, and management tools. (biz.booksy.com)
Are there long-term contracts?
Generally no — most plans let you cancel any time after the subscription period. (biz.booksy.com)
Does Booksy handle payments?
Yes — it integrates card and contactless payments, with set fees per transaction. (biz.booksy.com)
What types of businesses use Booksy?
Salons, barbershops, spas, massage therapists, estheticians, and similar appointment-based services. (biz.booksy.com)
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