freetaxact.com

November 19, 2025

What FreeTaxAct.com is

FreeTaxAct is an online tax preparation platform aimed at helping individuals file federal and often state tax returns. It provides a “free” tier for basic federal returns and charges for more advanced features or state filings.
The software uses a question-and-answer style interview, letting users input income, deductions, credits, etc., and then e-files with the tax authority. The idea is to simplify tax filing and reduce cost compared to traditional tax preparers or full‐service firms.

What you get (the “offers”)

Here are some of the key features and pricing tiers commonly associated with FreeTaxAct:

The basic federal filing is free for simple tax situations (for example, W-2 income, standard deduction, etc.).
There is an additional cost for state tax return filing.
Other add‐ons or premium support features may cost more (for example audit support, priority help).
The platform supports many common tax forms and situations, but—like most DIY tax software—it may not cover every possible scenario (complex self‐employment, multiple states, many schedules).
It is legitimate and widely used. For example, one tax professional said: “Yes, it’s one of the most popular online tax preparation programs.” (JustAnswer)

Pros (what people like)

Cost savings: Users who have relatively simple tax situations often find FreeTaxAct much cheaper than big brand alternatives.
Straightforward interface: Many reviews say the interview style is easy to follow and doesn’t overwhelm with jargon.
Good value for uncomplicated returns: If your tax return is fairly basic, the “free federal + low‐cost state” model can be appealing.

Cons (what people caution about)

State return cost: “Free” can be misleading if you have to file a state return; the cost may apply for that portion.
Limited support for complex situations: If you have lots of deductions, itemizing, self‐employment, multi‐state or unusual forms, the software may not cover everything or may require the paid tier. For example:

“… as a 1099 freelancer… the estimated tax section didn’t seem to account for penalties… ended up a $700 penalty.” (Reddit)
Customer support / service glitches: Some users report difficulty reaching helpful support when something goes wrong or when they have non‐standard forms. One summary of Trustpilot reviews noted: “Consumers mention negative experiences with customer service … while users generally appreciate the user experience.” (Trustpilot)
Potential for confusing fees: Even if the federal portion is free, if you use bank refund options or choose certain payment methods, there may be additional fees.

Is it right for you? (when to use it)

FreeTaxAct is a good option if:

You have a simple tax return (W-2 income, maybe student or dependent credits, standard deduction).
You're comfortable doing your own tax filing without needing in‐person help.
You want to minimise cost and avoid paying premium fees for filing.
You want a straightforward online solution and are okay doing your own review.

You might look elsewhere if:

You have complex income (multiple states, rental properties, business/self‐employment, significant investments).
You anticipate needing a lot of expert help or may face audit risk.
You prefer in-person consultation or high‐level support.

Key caveats & things to check

Check exactly what “free” covers: make sure the state filing cost, extra schedules, and support fees are clear.
Review whether the software supports the tax forms your situation requires (for example K-1s, multi‐state, business income, etc.).
Ensure you understand how they handle direct deposit of refund vs refund advance/loan options, in case those come with extra charges.
Save all of your documents and extracts. Make sure you keep record of the filing, especially if you may need to amend later.
Although the software itself is legitimate, no software can guarantee a perfect result — accuracy still depends on correct input and your situation.
If you run into issues, evaluate how easy it is to access support. Some users report limitations.
If you live outside the U.S. or your situation involves foreign income, check eligibility and form support carefully (many DIY services are U.S.-centric).

Final verdict

FreeTaxAct offers a very good value option for many taxpayers with standard, uncomplicated tax returns. It cuts cost significantly compared to many full-service tax firms or high‐end DIY software. That said, the “free” part isn’t unlimited — state filings, more complex schedules, or premium support may cost. And if your tax situation is complex, you may run up against limitations or lack of support.

If you’re filing a relatively straightforward return and are comfortable doing so yourself, it’s worth considering. But if you have special forms, multiple states, business income, or want hand‐holding, you may want to compare it against more premium offerings.

FAQ

Q: Is FreeTaxAct completely free?
A: Not always. The federal return may be free under certain conditions, but state returns or more advanced features often cost. Always verify the pricing for your state and specific forms.

Q: Can I use it for self‐employed or business income?
A: Possibly, but depending on how complex your business income is, you might need a tier that supports more schedules or forms — and that could mean paying. If you have many deductions, rental property, multi-state business, etc., check support.

Q: How is the customer support?
A: It varies. Some users say support is minimal unless you pay for premium features. Reviews show mixed feedback especially when something unexpected happens or you need help beyond the basics.

Q: Will it handle multi-state filings?
A: Possibly, but multi-state filings often cost more and may require additional state modules. If you're filing in multiple states, check that the software supports your states and forms.

Q: What about refunds and direct deposits?
A: The filing process supports e-filing and direct deposit, but if you choose a refund advance or similar banking product (where you borrow against your refund), often extra fees apply. Always read the terms.

Q: Is the software safe to use?
A: Yes — FreeTaxAct is legitimate and widely used. That said, as with any tax software, you should take standard security precautions (strong password, secure internet connection, monitor for suspicious activity).