ashley.com
What the company is
The website “ashley.com” is part of Ashley Furniture’s online presence. The home page states:
“Our expansive collection of furniture and decor has something special for everyone.” (ashleyfurniture.com)
So: the business sells home‐furnishing items — living room, bedroom, dining, outdoor furniture, rugs, mattresses, décor. (Better Business Bureau)
It operates both online and via retail stores (franchise or company stores).
What they do well
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Wide product range: Because they aim to cover most home furnishing categories, you can likely find many different styles in one place.
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Brand recognition: They are a large player, so likely to have stock, model choices, store locations and an established logistics network.
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Online presence: You can browse models, styles, pricing and some of the FAQ etc on the website. (ashleyfurniture.com)
What customers are complaining about
There are a notable number of critic reviews and issues flagged by many customers. Some of the recurring themes:
Quality / value issues
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Several reviewers claim the furniture feels “cheaply made,” and parts like drawers, cushions, seams or hardware fail early. For example:
“Furniture is absolute garbage—cheaply made, flimsy, and falling apart within just a few months of normal use.” (Trustpilot)
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According to a review site: “The company doesn’t use solid wood on many of its products.” (ConsumerAffairs)
Delivery / fulfillment & communication
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Many complaints about delayed shipping/backorders, wrong items/colors, or poor delivery experience (especially “white glove” service).
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Example: “On Saturday … 2:20 PM came and went with no delivery. … finally informed … the sofa was actually on backorder for 3 to 6 weeks.” (Trustpilot)
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On the Better Business Bureau site, one person: “the bed was broken, the sofa was in terrible condition and dirty …” (Better Business Bureau)
Customer service & returns
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Several reviews say it’s very hard to get help, slow responses, “run‐around” for refunds/returns.
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One reviewer: “Their furniture is absolute garbage… don’t even think about expecting decent customer service. … prepare for an endless runaround, excuses…” (Trustpilot)
Reputation in review sites
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On Trustpilot for “ashleyfurniture.com” there’s a rating of ~1.2 out of 5 based on 1 000+ reviews. (Trustpilot)
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On Yelp the brand has average rating ~2.2 from ~3,205 reviews. (Yelp)
My assessment
If you’re thinking about buying from the site “ashley.com”, here’s what I would conclude:
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You’ll likely get lots of choice and a showroom/online catalogue with many options. That’s good.
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But you should go in with moderate expectations in terms of durability, customer‐service responsiveness, and delivery reliability.
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If you value higher‐end materials (solid wood, best hardware, down‐filled cushions, etc), you might find the materials here more mid‐tier and potentially with trade‐offs in longevity.
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It’s wise to inspect the product on delivery (if possible), verify that what arrives matches the specs (frame, color, fabric/leather grade, hardware).
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Also verify delivery terms: Are you paying for “white glove” delivery? What’s included? What happens if the item is damaged, or mis‐shipped?
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Be conscious of return policies and warranties: If a post‐purchase problem arises, how easy is the process? Based on reviews, some customers had major difficulties.
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Because there are many negative reviews, you may want to balance price vs risk: If you’re getting a good deal and are okay with taking a bit more risk, fine. But if you need something built to last for 10-15 years, maybe check higher‐end brands.
Key takeaways
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Wide product range and established brand: good for selection.
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Reports of variable quality, shipment delays and customer‐service issues — riskier purchase experience.
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Not the best choice if you want top‐tier craftsmanship or flawless service; more suitable if you want decent furnishings at lower cost and are comfortable with some risk ≧ trade‐off.
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If you buy: inspect thoroughly, understand delivery/assembly/return terms, document everything (photos etc) in case of issues.
FAQ
Q: Does the “ashley.com” site cover only US sales or international?
A: The main site is U.S. oriented. If you’re purchasing internationally you’ll need to check shipping, customs/taxes, local store presence.
Q: Do they use solid wood?
A: Many reviews say they do not use solid wood for many pieces — they may use engineered wood or veneers. (ConsumerAffairs)
Q: What happens if the item arrives damaged?
A: According to the FAQ listing they ask that you document damage and contact customer service, but reviews show that many customers found this process difficult. So it’s not guaranteed to be smooth. (ashleyfurniture.com)
Q: Is the brand accredited by any oversight or how is their standing with the BBB?
A: For the store “Ashley HomeStore” in Grand Prairie, TX: The business is not BBB accredited. (Better Business Bureau)
Q: Should I avoid them completely?
A: Not necessarily. If the price is right, you inspect carefully, you understand the risk, you can still choose to buy. But you should not expect luxury‐brand service or durability from all products.
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