multitravel com

October 19, 2025

Multitravel.com is an online travel agency that positions itself as a mix of technology, competitive pricing, and human support. It targets primarily Latin American travelers (especially Argentina, Brazil, Chile) who want flights, hotels, and package deals without having to manage each detail on their own. Unlike search-only travel engines, they emphasize personalized service and assistance before, during, and after the trip. This matters because many travelers still want a real support team behind the booking—not just a website that takes payment and disappears.

What Multitravel.com Actually Offers

Multitravel.com sells core travel components:
Flights (domestic and international), hotels, pre-built vacation packages, transfers, and travel assistance services. They operate multiple localized sites (multitravel.com.ar, br.multitravel.com, cl.multitravel.com).

Pre-built packages are a major focus. These often include round-trip flights, hotel stays, and sometimes breakfast, transfers, or activities. For example, a publicly listed package to Búzios included a direct flight from Buenos Aires, hotel with breakfast, and luggage allowance. They also run deals like “2x1” packages to Brazil and promo flights to Europe or the Caribbean. The site shows price per person and installment options (e.g., “12 cuotas”).

Multitravel claims to integrate technology and XML connections to access over 500,000 hotel properties. That means inventory comes from multiple suppliers, similar to what big OTAs do. They also state 30+ years of experience in the travel industry and hold a proper travel agency registration (e.g., Legajo 18095 – Disp 1397/2020 in Argentina).

They also run active social profiles (Instagram with 170K+ followers, LinkedIn, Facebook, TikTok), which signals brand investment and visibility rather than being a faceless aggregator.

Why People Use It

1. Convenience

Instead of booking flight + hotel + transfers separately, users pick a package and pay in one shot.

2. Deals for popular destinations

They promote well-known vacation spots: Brazil, Caribbean, Europe. These markets are high volume and price-sensitive, so competitive deals matter.

3. Human support

They emphasize customer service before, during, and after the trip. This is a key selling point compared to engines like Google Flights or Skyscanner.

4. Payment flexibility

In Argentina and other Latin American markets, paying in installments is a big deal. Multitravel highlights installment plans on most products.

How Booking Typically Works

Search product (flight, hotel, package).
Review options and price breakdown (often shows base price plus taxes or “+ imp.”).
Check availability.
Choose payment method and installments.
Confirm and receive voucher or e-ticket.
Use customer support if something changes.

Most bookings are instant, but some packages rely on availability confirmation from suppliers. Travelers need to read whether the deal is “confirmación inmediata” or “a confirmar.”

What They Do Well

Clear product structure – Packages include destination, nights, hotel category, what's included (e.g., breakfast, transfers), and luggage allowance.

Localized offers – Content tailored to regional markets with Spanish or Portuguese language sites.

Real agency credentials – They publicly provide CUIT (tax ID) and registration data, which adds trust.

Popular on social media – This indicates ongoing business rather than a ghost site.

Support-focused messaging – They claim to assist customers at all stages of the trip, which not every OTA promises.

Common Pain Points

Limited flexibility on packages

Many packages are “no cancellations” or “changes with penalty.” Travelers often assume packages work like flexible individual bookings—wrong.

Price vs reality

Displayed price may not include taxes, airport fees, or luggage. Users should click into the breakdown.

Service quality depends on the agent

Even if the company offers “personalized attention,” the actual experience varies by who handles your case.

Complex regulations

In countries like Argentina, travel purchases are subject to taxes (e.g., PAIS tax, RG 5617). Sometimes they clarify “no aplica percepción X,” sometimes not. Misunderstanding taxes causes billing surprises.

Mistakes Travelers Make with Multitravel.com

Not reading the cancellation terms.
Packages can be non-refundable even months in advance. Always check the conditions section.

Assuming baggage is included like a full-service airline.
Low-cost carriers inside packages often include only 10–15 kg or carry-on only. Confirm bag policy.

Ignoring date restrictions.
Many deals apply only to specific departure dates or weekdays.

Not checking support hours or contact method.
Even though they say “24h support,” sometimes support is via email or WhatsApp, not always instant by phone.

Booking right before holidays.
Availability and customer service wait times get worse near Christmas, Easter, or long weekends. If issues happen, response may be slow.

What Happens If You Don’t Plan Properly

You get stuck with non-changeable tickets.
You overpay on taxes or currency conversion.
You arrive without transfers or insurance you assumed were included.
You miss out on promo pricing because you didn’t book in advance (many deals are limited-time).
You blame the agency for something that was in the fine print.

Multitravel.com is not unique in this—every travel agency works within airline/hotel policies. The difference is whether the traveler reads the details.

When Multitravel.com Is a Good Fit

You want a ready-to-go vacation package.
You don’t mind fixed dates.
You prefer Spanish or Portuguese support.
You value price deals for mainstream destinations.
You want installment payments or local payment methods.
You want an agency rather than DIY booking.

When It’s Not Ideal

You need high customization or niche destinations.
You want full flexibility and free cancellation.
You prefer luxury, boutique, or off-grid travel experiences.
You’re extremely price-sensitive and want to compare 20+ platforms manually.

Is Multitravel.com Trusted?

Indicators of legitimacy:

Registered travel agency with public legal details.
Large social media audience.
Offices listed in Buenos Aires.
Reviews online (Google ~4.5/5 from 300+ reviews, depending on location snapshot).
Known brand in Argentina and expanding through localized domains.

However, mixed reviews exist—as with any agency. Most negative reviews relate to changes, delays in refunds, or lack of clarity in terms. These are common pain points across the travel industry, not unique to them.

How to Use Multitravel.com Safely

Screenshot offer pages before purchase.
Read terms and conditions on the product page.
Verify luggage policy and taxes before paying.
Use a credit card with purchase protection.
Contact support with specific questions before booking.
If booking a package, ask if changes are possible and at what cost.
Keep all documentation and confirmation emails organized.

Growth and Expansion

Multitravel.com started in Argentina but now targets Brazil and Chile through localized sites. The strategy suggests they’re scaling across Latin America, competing with players like Despegar, Almundo, Booking, and local agencies. They differentiate by emphasizing “attention and service” over being just another search engine.

Their focus on mainstream leisure destinations (Brazilian beaches, Caribbean islands, European capitals) keeps volume high and pricing competitive. That’s smart in markets where travelers often repeat similar vacation types.

Final Take

Multitravel.com is a solid middle-ground option: more support than a pure aggregator, more automation than a brick-and-mortar agency. It works best for travelers who want convenience, packages, and installment payments, and who don’t need full flexibility. It’s not flawless, but it's a legitimate and widely used platform in Latin America.

If you treat it like any other travel service—read terms, confirm details, manage expectations—you can get good value.

FAQ

Is Multitravel.com a real travel agency?
Yes. They have official registration, tax IDs, and physical offices. They operate in multiple countries.

Can I cancel a package?
Often no. Many packages are non-refundable. You must check the specific package terms before paying.

Do they include luggage?
Sometimes. Some packages include 15 kg or checked bag; others don’t. The listing usually specifies.

Are prices final?
Base prices are shown first. Taxes and fees may be added at checkout. Confirm totals before paying.

Do they offer installment payments?
Yes, especially in Argentina and Brazil. Typical offers show up to 6, 12, or more installments.

How do I contact support?
Phone, WhatsApp, or email depending on region. They state "before, during and after" assistance.

Are their deals actually cheaper?
Sometimes. Especially for popular destinations. But you should compare, because not every deal is lowest in market.

What if something goes wrong on the trip?
Contact their support. Response speed varies. Issues involving airlines or hotels may take time to resolve because they act as intermediary.

Do they handle travel insurance?
Yes, travel assistance options are offered. It may be add-on or included in packages.

Who should avoid Multitravel.com?
Travelers who need maximum flexibility, custom itineraries, or luxury niche experiences.

Bottom line: Is it worth using?
Yes, if you want pre-built deals and agency support. Just review terms carefully and understand what you’re buying.