dubia.com

October 22, 2025

What Dubia.com (Dubiaroaches.com) Is — An In-Depth Look

Dubia.com is an online retailer that markets itself as a go-to source for live feeder insects and a range of reptile and exotic pet supplies. If you type the address “dubia.com” into your browser today, it redirects you to dubiaroaches.com, which is the real working storefront. The company has built its business around selling live insects — especially dubia roaches — along with some habitat gear and other feeder insects for reptiles and amphibians.

The site’s homepage immediately pushes live insects and reptile supplies. You see sections dedicated to feeder insects like dubia, discoid roaches, crickets, hornworms, mealworms, superworms, waxworms, and other live food categories. There are also sections for reptile enclosures, lighting, heating gear, substrate, decor, and shipping supplies.

That’s the basic idea. A mix of live animal feed and some gear for keeping reptiles and other pets.

What You Can Buy There

Dubia.com’s inventory is not just dubia roaches despite what the domain name suggests. The product catalog is broader:

Primary Products:

Dubia Roaches: The flagship item. They are feeder insects with a reputation for high protein and good nutritional value for reptiles and amphibians.
Other Feeder Insects: Hornworms, mealworms, superworms, waxworms, and sometimes soldier fly larvae or other live feeders.
Enclosures & Habitats: PVC reptile enclosures in various sizes (e.g., 4x2x2, 2x2x2, 120+ gallon options).
Reptile Supplies: Lighting (UVB bulbs), heating gear, substrates, decor items, and shipping boxes for transporting live insects.

The site is built on Shopify and resembles a large hybrid pet supply store with a heavy emphasis on live feeders.

Company Background

Dubia.com (operating as DubiaRoaches.com) started as a small enthusiast project in 2015. The founders, reptile hobbyists themselves, began breeding dubia roaches and quickly expanded as demand grew. Today, it’s claimed to be one of the largest producers of dubia roaches in the United States, with multiple warehouses based in Wichita, Kansas.

Their operations reportedly include six separate facilities to keep breeding groups isolated so that disease or loss in one area won’t wipe out the entire stock. They also state a focus on improving pricing and availability of feeders and even branch out into larger reptile enclosure sales.

The company is not just a bug breeder; it also maintains a Facebook group for customers to discuss dubia roaches, reptiles, and other related topics.

How It Works: Ordering Live Insects

Ordering live insects online is not like buying a T-shirt. Most retailers, including Dubia.com, emphasize shipping guarantees and special packaging to maximize live arrival.

The website offers live arrival guarantees and claims that most orders ship same day if placed early enough.
There’s also a subscription option for recurring orders, which many reptile owners use to keep a steady supply of feeders.
Shipping options are usually limited to the continental United States, and these policies vary by platform (e.g., MorphMarket store listings show restrictions like excluding some states).

Because they sell live animals, they rely heavily on fast shipping and demand careful attention from buyers about delivery and handling.

What Customers Say — Positive Feedback

There is a significant portion of the community that reports positive experiences:

Some reptile owners say that bugs arrive alive and healthy if the conditions are right, which makes feeding easier compared to other feeder types like crickets.
Others note that the variety and prices — when bugs arrive in good shape — can be competitive.
On forums like Reddit, people have said they consider the company reliable and reputable enough to continue ordering dubia and other feeders.

There are fans of their reptile enclosures too. PVC tanks are light, relatively easy to assemble, and inexpensive compared to some hobby alternatives. Users in hobby groups report them working fine for reptiles once set up.

What Customers Say — Criticisms & Complaints

At the same time, the company doesn’t have a spotless reputation.

On review platforms like Trustpilot, many customers report poor customer service and shipping issues. Complaints include insects arriving dead, orders sent to the wrong address, or poor responses when problems arise. Reviews there show a notably low score overall.
People often struggle with customer service responsiveness. Some reviews say email and chat are slow or don’t resolve issues effectively.
In online forums, there are reports about wholesale account problems or restrictive policies for business buyers.

These criticisms don’t mean everyone has problems, but they do paint a picture of mixed experiences across the customer base.

Pros and Cons — Quick Summary

Pros:

Large variety of live feeder insects.
Often competitive pricing for live insects and supplies.
Subscription option for repeat orders.
Broad inventory that includes habitats and reptile gear.

Cons:

Mixed customer service experiences.
Some live arrival issues reported.
Shipping live insects across long distances has inherent risk.
Reviews vary widely by review platform.

Tips for Potential Buyers

If you’re thinking about ordering from Dubia.com:

Check live arrival policies carefully so you know what the company covers if animals arrive dead.
Order early in the week and use expedited shipping to minimize time in transit.
Join community groups for feedback and tips from other reptile owners who have ordered from the same company.
Start with a small order before committing to large quantities if you’re unsure about service or shipping quality.

Live insect shipping has inherent risks, so these steps help reduce surprises.

Key Takeaways

Dubia.com redirects to dubiaroaches.com, a Shopify-based online pet supply store focused on live feeder insects and reptile gear.
Primary focus is on dubia roaches and other insects for feeding reptiles, amphibians, arachnids, and fish.
The company claims to be one of the largest producers of dubia roaches in the U.S., operating several warehouses.
Product range includes live bugs, reptile enclosures, lighting, heating, and more.
Customer reviews are mixed, with both positive reports of quality and negative reviews about service and shipping.

FAQ

Is dubia.com a legitimate site?
Yes. The domain redirects to dubiaroaches.com, which is an active e-commerce site selling live feeder insects and reptile supplies.

Do they ship live insects?
Yes, live feeder insects like dubia roaches, hornworms, mealworms, and others are shipped — usually with a live arrival guarantee.

Are they reliable?
Reliability varies. Some customers report good experiences; others report issues with shipping quality and customer service.

Do they ship outside the U.S.?
Based on store policies listed elsewhere (e.g., on MorphMarket), they primarily ship within the continental U.S. with some restrictions.

Can I get reptile enclosures there?
Yes. They sell PVC and other reptile enclosures online alongside live insects and supplies.