stars.caffenero.com
stars.caffenero.com is Caffè Nero’s official Nero Stars website, where selected UK customers can recognise a barista who gave them exceptional service.
What is stars.caffenero.com used for?
The website runs a customer recognition program called Nero Stars.
The idea is simple because customers choose baristas who made a real difference during a visit.
Caffè Nero says the program has been running for more than a decade.
Unlike a normal customer reward program, Nero Stars is mainly about rewarding staff rather than giving customers free drinks.
This difference matters because people searching for “Caffè Nero Stars” may expect a points or loyalty system.
The normal Caffè Nero loyalty program instead gives customers stamps when they buy eligible handmade drinks.
Nero Stars uses special physical tokens that customers hand directly to chosen baristas.
Is Nero Stars registration open now?
Registration is currently closed, and the main Nero Stars page says the program has finished for this round and will return next year.
The 2026 registration process was scheduled to begin on March 26, 2026.
The dedicated registration page now confirms that new registrations are not being accepted.
This means visitors should not expect to complete a new Nero Stars entry at the moment.
Caffè Nero still encourages customers to share positive feedback about baristas through its normal contact and social channels.
How does the Nero Stars program work?
The program starts with customers registering through the Nero Stars website when registration is available.
Caffè Nero limits participation to 500 customers for each round described on the current site.
The company says it randomly selects 500 people from registered customers.
Selected customers receive a numbered Nero Star token through the post.
The customer then keeps the token until a barista does something they feel deserves special recognition.
They can give the token to that barista in person.
The barista then tells Caffè Nero that they received a Nero Star.
Caffè Nero says it recognises and rewards selected baristas internally.
The full process is explained on the official How It Works page.
Who can take part in Nero Stars?
The current rules say participants must live in the United Kingdom.
They must also be at least 12 years old.
Anyone under 16 needs permission from a parent or guardian.
Caffè Nero may ask a participant to provide proof of age.
Participation itself is free, although normal internet access costs can still apply.
The rules also state that multiple entries are not allowed.
These requirements are listed in the official Nero Stars terms and conditions.
What makes a barista worthy of a Nero Star?
Caffè Nero does not give customers a strict scoring system for choosing someone.
A customer might recognise a barista who remembers their order, gives extra help, makes an excellent drink, or simply treats them with unusual kindness.
The important point is that the customer feels the service went beyond an ordinary transaction.
This makes Nero Stars different from many employee award systems because the nomination comes directly from a customer who experienced the service.
Caffè Nero describes these everyday personal moments in its Nero Stars story.
Can customers share photos after giving a Nero Star?
Customers who give their token to a barista can share a photo and explain why they chose that person.
The current rules accept original photos and videos that do not contain offensive or inappropriate material.
Photos should generally be JPEG or PNG files and ideally stay below 5MB.
Videos can be up to 10MB under the published rules.
People should read the terms before uploading because Caffè Nero receives broad rights to edit and use submitted material for promotional purposes.
This is especially important when a photo includes the customer, the barista, or another identifiable person.
Is stars.caffenero.com the same as the Caffè Nero app?
No, Nero Stars and the main Caffè Nero loyalty system have different purposes.
The Caffè Nero app is designed around buying drinks, collecting stamps, making payments, and receiving customer rewards.
Customers normally receive one stamp for an eligible handmade drink, and collecting nine stamps earns a free handmade drink.
Nero Stars does not replace those stamps.
It is a separate recognition program designed to let customers reward excellent baristas.
Is stars.caffenero.com worth checking again?
Yes, especially if a Caffè Nero barista regularly makes your visits better and you want a more personal way to recognise them.
Because the 2026 round is closed and participation is limited, checking stars.caffenero.com when the next Nero Stars round opens gives you the best chance to see the latest registration details and rules.